Privacy Policy
We are committed to protecting your personal data and being transparent about how we handle it.
1. Introduction
Koodo Technology LLC-FZ ("Koodo," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services. We comply with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including: name, email address, phone number, company name, billing and payment information, and any other details you submit through our forms, registrations, or communications.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect: IP address, browser type and version, device information, pages visited, time and date of access, referring URLs, and cookies or similar tracking technologies.
2.3 Information Related to Our Services
When you use our e-invoicing or compliance products, we may process business data you provide or connect, including invoice data, accounting records, and transaction details, solely to deliver the services you request.
3. How We Use Your Information
We use the information we collect to: (a) provide, operate, and maintain our services; (b) process transactions and manage accounts; (c) respond to inquiries and provide customer support; (d) improve our website, products, and services; (e) send service-related communications and, with your consent, marketing communications; (f) detect, prevent, and address security or technical issues; and (g) comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process personal data based on: your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests, in each case as applicable.
5. How We Share Your Information
We do not sell your personal data. We may share information with: (a) service providers and business partners who assist us in operating our services (e.g., hosting providers, payment processors including Network International, analytics providers), subject to appropriate confidentiality obligations; (b) government authorities or regulators where required by law; and (c) professional advisers (e.g., legal, accounting) where necessary. Where your data is transferred outside the UAE, we take reasonable steps to ensure it receives an adequate level of protection.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy or as required by applicable law, including tax and e-invoicing record-keeping requirements (which may require retention for up to 10 years).
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit, access controls, and secure data storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can configure your browser to refuse cookies or alert you when cookies are being sent. Some features of the website may not function properly without cookies.
9. Your Rights
Subject to applicable law, you have the right to: access, correct, or update your personal data; request deletion of your personal data; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise these rights, contact us at hello@koodo.ai.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Significant changes will be communicated through appropriate channels.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact: Koodo Technology LLC-FZ, Office Suite 65, Level 9, Burjuman Business Tower, Al Mankool, Dubai, UAE. Email: hello@koodo.ai · Phone: +971 50 149 1184.